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Terms and Agreements



GCX LTD: TERMS OF USE ("Terms")


Effective Date: these are the Terms applicable as of July 2015

IMPORTANT

Please read these Terms carefully. This is a legal agreement and, by signing up for a GCX LTD Account, you're agreeing to the Agreement (as defined below), including these Terms. We particularly draw your attention to clauses 4.2, 9.1, 9.3, 18.2 and 18.5.2. If you do not agree with the current terms of the Agreement, you should either not sign up for or terminate (as appropriate) your GCX LTD Account.

This Website (as defined below) is operated by GCX LTD Limited (a limited liability company incorporated in England & Wales with company number 08844328) who has its registered office at 20-22 Wenlock Road LONDON, N1 7GU ("GCX LTD", "we", "us", or "our").

Should you wish to contact GCX LTD, please email our Customer Care Team or call us on +44 (0)20 3287 8474.

Definitions

In the Agreement, the following terms will have the following meanings:

"Account", "your Account", or "your GCX LTD Account" means the electronic record of:

(i) any Digital Currency held by you; and/or

(ii) any National Currency held by you; and/or

(iii) any Metal held by you

"Agreement" or "Customer Agreement" means all terms and conditions under which you're using your GCX LTD Account, including these Terms of Use, our Privacy & Cookies Policy, our Customer Acceptance Policy, our Website Disclaimer, our Fees Schedule, our Risk Disclosure Notice, Complaints Policy, and our Storage Policy, and any other documents expressly stated by us to form part of the Agreement;

"Bank Account" or "your Bank Account" means the National Currency bank account(s) linked by you to your GCX LTD Account. Such bank accounts should be in your sole name;

"Bitcoin" means a type of digital currency known as cryptocurrency, which uses cryptography for security. Issuance and transactions are carried out collectively by the network, with no central authority, and are divisible to 8 decimal places;

"Bitcoin Wallet" or "your Bitcoin Wallet" means the location to which you can send and store your Bitcoins;

"BTC" means the Digital Currency of Bitcoin;

"Chain of Integrity Standard" means the minimum standard which Metal must meet before it will be accepted by us, which is, in the case of small gold and silver bars, newly fabricated bars produced by an LBMA Refiner and delivered directly by the LBMA Refiner to the Vault;

"Cold Storage" shall have the meaning set out in clause 14.2;

"Customer", "you", "your" means each legal person (individual or corporate) who has registered for an account at the GCX LTD Website and has satisfactorily completed the verification requirements of our Customer Acceptance Policy;

"Current Trading Price" means the most favorable price to the Customer at the time of placing a Request. In the case when the Customer is buying, the most favorable price will be the lowest price another Customer is selling the same unit of trade for. In the case when the Customer is selling, the most favorable price will be the highest price another Customer is willing to buy the same unit of trade for;

"Customer Acceptance Policy" or "CAP" means the customer acceptance policy (as amended from time to time) that appears on the GCX LTD Website, which policy forms part of this Agreement;

"Deposit Limit" means the maximum limit of National Currency you are allowed to deposit into GCX LTD's bank account per day and month in accordance with our Customer Acceptance Policy, as amended from time to time;

"Digital Currency" means Bitcoin and any other cryptocurrencies accepted by us from time to time;

"Disclaimer" means the general disclaimer of liability that appears on the GCX LTD Website, which disclaimer forms part of this Agreement;

"Email Address" means the valid email address that you provide to us at the time of registration (and as updated pursuant to clause 4.1) and which you will use to log into your Account;

"Force Majeure" shall have the meaning given to it in clause 20.1;

"Funding Limit" means the maximum limit of National Currency you are allowed to deposit into GCX LTD's bank account since the day of opening your GCX LTD Account;

"Hot Storage" shall have the meaning given to it in clause 14.2;

"Intellectual Property Rights" shall have the meaning given to it in clause 22.1;

"LBMA" means the London Bullion Market Association;

"LBMA Good Delivery List" means a list of approved refiners maintained by the LBMA, details of which can be obtained at http://www.lbma.org.uk;

"LBMA Refiner" means a refiner specified on the LBMA Good Delivery List;

"Metal" means physical gold or silver that meets the Chain of Integrity Standard. We record the amount and, where possible, the registration numbers of the Metal held by you at the Vault in your GCX LTD Account;

"Minimum Order Amount" is the minimum order of Digital Currency that we allow, as amended by us from time to time, as set out in our Customer Acceptance Policy;

"GCX LTD", "we", "us", or "our" means GCX LTD Limited, a limited liability company incorporated in England & Wales, with company number 08844328, and having its registered office at 20-22 Wenlock Road, N1 7GU, United Kingdom;

"National Currency" means the government-issued currency of any territory, which is accepted by us in exchange for Digital Currency or Metal from time to time;

"Order Book" means a collection of Customer buy and sell Requests including the associated quantities and requested prices;

"Password" or "your Password" means the string of 6 to 50 characters in length that you may use to access an Account;

"Privacy & Cookies Policy" means the Privacy and Cookies Policy (as amended from time to time) that is available on the GCX LTD Website, which policy forms part of this Agreement;

"Quoted Price" shall have the meaning given to it in clause 12.3.1;

"Rebate" means an amount added to the Customer's Account balance when fulfilling another Customer's Request in return for creating liquidity on the exchange. Liquidity is created by placing a Request that cannot be fulfilled by existing Customer Requests;

"Registered Bar" means a whole bar of Metal, and not a fraction of a bar of Metal, which is recorded in your Account as exclusive property of a particular Customer and in which no other person has an undivided share;

"Request" or "your Request" shall have the meaning given to it in clause 12.3.2;.

"Sanctioned Country" means any country listed by the authorities of the United Nations, United States, United Kingdom, European Union, such as, but not limited to, the Office of Foreign Assets Control ("OFAC") or HM Treasury.

"Vault" means the service provider appointed by GCX LTD in accordance with clause 17.1.5 to store Metal on behalf of all the relevant Customers, and to the extent applicable, GCX LTD;

"Website" or "GCX LTD Website" means the website accessible at https://www.gcx.io as amended and updated from time to time;

"Withdrawal Wait Time Limit" means the length of time you must wait before you can withdraw or remove your National Currency, Digital Currency, or Metal from your Account after the National Currency has been deposited into GCX LTD's bank account, or your Digital Currency or Metal received into your GCX LTD Account;


Your GCX LTD Account

1. Eligibility

1.1 In order to create a GCX LTD Account, You must:

1.1.1 be at least eighteen (18) years old and able to legally enter contracts;

1.1.2 successfully complete the registration and verification process;

1.1.3 be a resident of a country on our Acceptable Countries List, please see our Customer Acceptance Policy;

1.1.4 agree to be bound by the Agreement (including these Terms); and

1.1.5 provide true, accurate, complete, and up to date and not misleading personal information and contact information as required or requested by us from time to time.

1.2 By applying to create your GCX LTD Account, you represent and warrant that You:

1.2.1 meet all of the requirements listed above;

1.2.2 won't use GCX LTD or the GCX LTD Website and/or buy, sell, hold, own, or otherwise deal in Digital Currency or Metal in a way that violates the laws and regulations of any territory of which you are a citizen, national, or subject, and of any territory in which you are resident from time to time, and of any other territory from which you access the GCX LTD Website, including, without limitation, the laws of England & Wales;

1.2.3 will fully co-operate with GCX LTD in all matters relating to the Agreement; and

1.2.4 won't do (or omit to do) anything that could damage the reputation and goodwill of GCX LTD and/or its affiliates.

1.3 You acknowledge and agree that GCX LTD uses third party vendors and hosting partners to provide the Website and its services.

2. Types of Account

2.1 We operate several types of account that have different functionalities. In relation to our available accounts:

2.1.1 Each type of account available to you will be stated on the GCX LTD Website and will be indicated to you during registration for your GCX LTD Account;

2.1.2 Certain (or any) types of account may not be available to you if you live in or are a citizen of certain countries, including, but not limited to, Sanctioned Countries;

2.1.3 Certain types of account may not have access to the full range of our services. These restrictions will be stated on the GCX LTD Website and are indicated to you during registration for your GCX LTD Account;

2.1.4 Each type of account will be subject to certain fees in accordance with clause 17 and the Fees Schedule;

2.1.5 We may, at any time, change the services available in relation to, and fees associated with, any type of account, including your Account. Any such changes will be made in accordance with clause 17.

3. Establishing Your GCX LTD Account

3.1 Upon our acceptance of your application to register for your Account:

3.1.1 You (and as a condition to you becoming a Customer) will:

a) Provide to us information as required to comply with all applicable laws and regulations, including all applicable anti-money laundering rules and regulations;

b) Comply with the Customer Acceptance Policy for verifying your identity and the source of funds remitted to us and as a condition to you becoming a Customer; and

c) Represent, warrant, and undertake to us at all times that, to the best of your knowledge, any information provided to us by you is complete, accurate and not misleading in any material respect and you agree to notify us should such information change in any material respect.

3.1.2 We will, in accordance with our general operating procedures, establish your Account(s) in your name, upon which you may effect transactions in accordance with these Terms, subject to the following conditions:

a) Prior to opening an account for you and from time to time, we may conduct certain checks to assist us in our various compliance obligations. Such checks will include, but will not be limited to, WorldCheck, Equifax, and other appropriate sanctions searches;

b) The acceptance of you as a GCX LTD customer is subject always to our internal policies and procedures, including, but not limited to, the GCX LTD AML and KYC Compliance Manual/Policy and all applicable laws and regulations with which we must comply; and

c) If you do not meet our acceptance criteria, as applicable, we will not be able to offer you a GCX LTD Account. Any National Currency which you have already sent to us will be returned to the bank account from which it was sent, less any applicable bank or GCX LTD fees.

4. Accessing Your Account

4.1 In order to access your Account, you must use your Username and Password, which are established by you and may be changed at any time by you. We may track the IP address you use to access your Account. If we cannot validate the IP address, we may not grant you access to your Account. In consideration for allowing you to hold, buy, and sell Digital Currency, National Currency, and Metal through your GCX LTD Account, we will create your Account and provide you with access to the Customer-only area of the Website.

4.2 You authorise us to act upon instructions given by you through your Account, and via email and telephone. You acknowledge and agree that (and it is a condition of our acceptance of your GCX LTD Account that) we are, in respect of any instruction received from a person using a combination of your Username and Password entitled to assume that the person is you. You acknowledge and agree that you will be liable for any and all purchases and sales made under your Account, even if such sale or purchase is made by a person not actually or ostensibly authorised by you.

4.3 You must not allow access to your Email Address or disclose or allow access to your Password or your 2factor authentication key for your Account to anyone else. You will keep your Password strictly private and confidential and do everything in your power to ensure it remains so including not reusing the password on other sites.

4.4 You must promptly inform us of any changes to your contact details and other information provided to us, including, but not limited to, your name, postal address, Email Address and telephone number(s). We may periodically contact you to validate information. If you do not respond, your Account may be locked until we can verify your current information.

5. Use of Your Account

5.1 Subject to restrictions applicable (and depending always on your Account type), upon establishing your Account, you will have the ability to where your account permits you to:

5.1.1 sell Digital Currency through GCX LTD as your agent for National Currency or Metal. All such transactions and any other services that we may agree from time to time to provide to you will be subject to, and undertaken in accordance with, this Agreement;

5.1.2 make and receive Metal transfers, give instructions to us in relation to any Metal transfers you wish to make or receive;

5.1.3 hold, buy, and sell Metal through GCX LTD as your agent in exchange for National Currency, give instructions to us in relation to any transactions you wish to make.

5.1.4 deposit or withdraw National Currency, give instructions to us in relation to any withdrawals you wish to make.

5.2 All services or transactions that you are allowed to undertake via your Account, including any fees or charges for services due to us or any third party provider or supplier in relation to the services or transactions, will be recorded on your Account.

5.3 It is a condition of us allowing you to operate your Account that you will:

5.3.1 only hold, sell Digital Currency that you have all rights, title, and interest in and you will not do the same for the benefit of any third party;

5.3.2 only hold, buy, sell, and trade in Metal that you have all rights, title, and interest in, and you will not do the same for the benefit of any third party;

5.3.3 not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, harmful components, corrupted data, or other material which is malicious or technologically harmful. We reserve our rights under the UK Computer Misuse Act to seek full remedies for such attacks and their perpetrators pursued fully.

5.3.4 not attempt to gain unauthorised access to the Website (including any other GCX LTD Customers' accounts) or the server on which it is stored and you must not attack the Website by way of a Denial of Service attack ("DoS Attack") or distributed DoS attack; We reserve our rights under the UK Computer Misuse Act to seek full remedies for such attacks and their perpetrators pursued fully.

5.3.5 not assist a third party in accessing or attempt to obtain access to your Account(s) or other GCX LTD Accounts. We reserve our rights under the UK Computer Misuse Act to seek full remedies for such attacks and their perpetrators pursued fully.

6. Term of Agreement

6.1 By creating your Account, you acknowledge and agree that you will be bound by the terms of this Agreement, as amended from time to time, in relation to your Account from the time at which your Account is opened. This Agreement, as amended from time to time, will remain in effect and will bind you and us until such time as your Account is closed.

7. Termination of Agreement

7.1 We may in our entire discretion terminate this Agreement by notice delivered to your Email Address with immediate effect for any reason whatsoever, including, but not limited to, any breach of this Agreement by You. Where we decide for fraud reasons that we must immediately terminate our agreement with you, you agree to us executing orders on your account in order to bring the outstanding balance to nil for digital currency, metal and national currency. You agree to any price fluctuations during this. You agree to a 20% charge across your account balance to compensate GCX for the additional adminstrative effort required in order to execute this on your behalf. You agree to hold GCX harmless and not liable for any losses. You agree to pay GCX any accrued commissions both from executing the orders yourself previous to account termination and commissions accrued during the process of closing your account. The difference between your fiat balance and any fees and sums owned by you to GCX will be paid to your nominated bank account.

7.2 You or we may close your Account(s) and terminate this Agreement at any time by providing notice in accordance with clause 34. By closing your Account(s), this Agreement (subject to clauses 7.5 and 7.8) will automatically terminate.

7.3 Upon closure of your Account, you can sell the balance of Digital Currency in your Account, in accordance with clause 13 and any Account type restrictions, through GCX LTD, subject to any outstanding amount(s) due from you to us under this Agreement (including any applicable fees or charges).

7.4 Upon closure of your Account, you or we can sell the balance of Metal in your Account at the best available price at that point in time on the GCX orderbook, take delivery in trust on your behalf of the Metal, or you may transfer the Metal elsewhere, subject to any outstanding amount(s) due from you to us under this Agreement (including any applicable fees or charges).

7.5 From the point of closure of your Account and termination of this Agreement in accordance with this clause 7, your Account will be locked in accordance with and until expiry of the applicable Withdrawal Wait Time Limit.

7.6 Upon closure of your Account for any reason, we will no longer store your Digital Currency or Metal on your behalf. Prior to closure of your Account and termination of the Agreement, you must ensure your Account shows a nil balance in respect of National Currency, Digital Currency, and Metal.

7.7 Any accrued rights, remedies, obligations and liabilities of the parties as at termination will not be affected, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination.

7.8 Any clauses of this Agreement which expressly, or by implication, have effect after termination will continue in full force and effect.

8. Locking Your Account

8.1 Without prejudice to any rights to terminate this Agreement, we may, at our sole discretion, lock your Account and/or terminate this Agreement in the event of any failure or suspected failure by you to comply with the Agreement, any policies, laws, regulations, industry standards and guidelines, including failure to comply with any requests that we make under the Agreement, including particularly the Customer Acceptance Policy at any time for relevant information and/or documentation. We may also lock your account for your protection should we detect repeated failed attempts to log on using your credentials.

8.2 Locking your Account(s) will prevent you from accessing your Account(s), making payments (including Digital Currency payments), adding or removing National Currency, and purchasing, selling or otherwise dealing with Digital Currency, National Currency, or Metal.

8.3 Subject to all applicable laws and regulations, we will notify you of the locking and unlocking of your Account as soon as is reasonably practicable.

Your Account Security

9. Your Account Security

9.1 In accordance with clause 4.2, you are responsible for any dealings within your Account.

9.2 You are responsible for keeping your security details, including, but not limited to, access to your Email Account, your username, your Password and your 2fa secret key, confidential.

9.3 If there has been any unauthorised use of your Account(s), you must immediately notify us. We are not responsible for any losses to you or your Account(s) which are a result of stolen or hacked Email Addresses, Usernames, Passwords and 2fa secret keys, or any other security details we may introduce from time to time.

GCX takes all reasonable industry best practices to safeguard your account from unauthorised access however even such industry best practices are sometimes not effective when a clients PC is infected with malware or other such malfeasance. GCX urges its customers to use up to date anti virus from reputable vendors on both their PC's and smartphone devices and to exercise due care when downloading software on the internet or replying / clicking links in emails purporting to be from GCX. GCX will never ask you for your password.

9.4 In the event that you lose or forget your Password or Secret Phrase, a new Password or Secret Phrase may be requested by contacting the GCX LTD Customer Care Team and following the procedure advised. We reserve the right to charge a service fee to your Account for issuing a new Password or Secret Phrase in accordance with our Fees Schedule.

10. Internet

10.1 You acknowledge and agree that the primary method of accessing your Account, giving instructions to us, and communicating with us is through the Internet. You confirm that you have regular access to the Internet and consent to us providing you with information, including (without limitation) information about amendments to these Terms or any other part of this Agreement, including but not limited to our Fees Schedule, our Customer Acceptance Policy, our Privacy & Cookies Policy, our Website Disclaimer, or Risk Disclosure Notice by posting such information on the GCX LTD Website (or such other website as we may from time to time notify to you).

10.2 You acknowledge and agree that the Internet and email transmissions are neither secure nor reliable forms of communication. You accept the associated risks, including risks of delays, network overloads, and transmission errors and that messages may be intercepted, read, or modified by third parties.

10.3 You will be responsible for all telephone, cable, line and/or Internet service provider, or similar, charges incurred when using our services or accessing the GCX LTD Website and your Account, if any.

10.4 You agree to use only legally purchased software, to implement adequate and up-to-date anti-virus checking software and firewall protection, and to apply all security related software updates on any computer, tablet, smartphone, or other Internet interface equipment that you may use to access your Account.

10.5 You will be responsible for protecting the confidentiality of your Password and Secret Phrase and will change your Password and/or Secret Phrase as soon as is possible, should the confidentiality of your Password and/or Secret Phrase become compromised in any way.

10.6 In the event of a failure of the internet for whatever reason which prevents access from the region or country in which you are resident, we will undertake on an all commercially reasonable efforts basis to operate your Account by alternative methods including telephone, facsimile or post. You agree to provide verification of your identity as requested by us before we can act on any instructions.

10.7 We warrant that we will provide the Website and fulfill our obligations under this Agreement with reasonable skill and care.

10.8 While we will endeavor to ensure that the Website is normally available 24 hours a day, we cannot promise that the Website will be free from errors or omissions, nor that it will be available uninterrupted and in full operating condition at all times. The Website may be suspended temporarily and without notice in the case of system failure, maintenance, or repair, or for reasons reasonably beyond our control.

10.9 Notwithstanding the above, any third party products, services, and/or software provided by GCX LTD to you in relation to this Agreement are provided "as is" without any warranty of any kind, either express or implied, subject to where a manufacturer or supplier's warranty exists, products will be covered by such warranty exclusively. For the avoidance of doubt, this does not apply to GCX Metal. GCX Metal is certified LBMA approved Metal that meets the definitions of 'chain of integrity' and has been supplied by LBMA approved refiners.

10.10 Except as expressly and specifically provided in this Agreement, all warranties, conditions, and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

Buying, Selling, and Storage

11. Acquiring Digital Currency, Metal or National Currency within your Account

11.1 You may acquire Digital Currency within your Account as follows:

11.1.1 by receiving Digital Currency from another Digital Currency address; and/or

11.1.2 when offered by GCX LTD from time to time, upon you funding your GCX LTD Account with National Currency or Metal, in accordance with the Deposit Limit and Funding Limit for your Account, you can purchase Digital Currency through GCX LTD as an agent subject to the Minimum Order Amount, and in accordance with the Quoted Price set out on the order page, as set out at 12.3 below; and/or

11.1.3 by receiving a Rebate; and/or

11.1.4 by using a credit or debit card to purchase Digital Currency or Metal using National Currency.

11.2 You may acquire Metal within your Account as follows:

11.2.1 by providing GCX LTD with instructions that are in all respects satisfactory to the Vault, you may cause to be delivered to the Vault Metal which meets the Chain of Integrity Standard; and/or

11.2.2 when offered by GCX LTD from time to time, upon you funding your GCX LTD Account with Digital Currency or National Currency, in accordance with the Deposit Limit and Funding Limit for your Account, you can purchase Metal through GCX LTD as an agent subject to the Minimum Order Amount, and in accordance with the Quoted Price set out on the order page, as set out at 12.3 below.

11.2.3 by transfer of metal property ownership from another GCX user to you.

11.3 You may acquire National Currency within your Account as follows:

11.3.1 by depositing National Currency into a GCX LTD owned or a third party bank account advised to you by GCX LTD; and/or

11.3.2 by selling Digital Currency or Metal in return for National Currency; and/or

11.3.3 by receiving a Rebate.

12. Buying Digital Currency or Metal

12.1 Where you have Digital Currency or National Currency in your GCX LTD Account, you may buy Metal:

12.1.1 by utilising GCX LTD's services as an agent or directly, the terms of which are set out at 12.3 below;

12.1.2 when offered by GCX LTD from time to time, directly through your GCX LTD Account.

12.2 In the purchase of Metal through GCX LTD as an agent or directly, you:

12.2.1 Agree that you will deposit National Currency or Digital Currency into a GCX LTD owned or a third party bank account or Digital Currency Payment Provider advised to you by GCX LTD.

12.3 In the purchase of Metal, whether through GCX LTD as an agent or directly, you understand and agree that:

12.3.1 Once you have confirmed your identity to us and completed the requisite purchase order details, a price, being the Current Trading Price of the applicable Metal or a price chosen, and thereby fixed, by you (the "Quoted Price"), will be provided to You;

12.3.2 If the Quoted Price is acceptable to you, and you wish to proceed, you will confirm your Request to buy your Metal by clicking Buy; ("Request");

12.3.3 Subsequent to making your Request, you are entitled to cancel your Request subject to it not being matched or in the process of being matched to another Request. Between making your Request and receipt of an Order Confirmation from GCX LTD, you are not entitled to amend your Request;

12.3.4 GCX LTD does not control the Quoted Price and does not guarantee that the Quoted Price for your Request will not change before GCX LTD can match the Request with Requests made by other Customers.

12.3.5 GCX LTD will attempt to match your Request with other Customers' Requests;

12.3.6 If you fix the Quoted Price on your Request, the Request will always be fulfilled at the Quoted Price;

12.3.7 If you fix the Quoted Price on your Request and the Request can be fulfilled by another Customer's Request with a better fixed Quoted Price then the difference between the two Quoted Prices will belong to GCX LTD;

12.3.8 If you do not fix the Quoted Price on your Request, we will fulfill the Request at the best available price or prices as determined by the Order Book;

12.3.9 If you do not fix the Quoted Price on your Request and we are unable to match your Request to an existing Request, the Quoted Price will be fixed at the Quoted Price at the time you made the Request;

12.3.10 GCX LTD has no obligation to fulfill your Request within any predetermined or agreed timescales;

12.3.11 The purchase of Metal by you through GCX LTD as an agent is subject to GCX LTD being able to match a seller for your Request and you accept that, GCX LTD may not be able to fulfill your Request within any guaranteed timeframe or at all. In this case, your order will rest on the orderbook waiting to be filled until you chose to cancel the order;.

12.3.12 Your Request may be partially fulfilled and any remaining quantity of the Request that cannot be fulfilled will be placed onto the Order Book until the Request can be fulfilled partially or in full;

12.3.13 Any unfulfilled quantities and the associated fixed Quoted Prices will be visible on the Order Book which is available to all website visitors of GCX LTD.

12.4 One your Request has been fulfilled in part or in full by another Customer's Request the Metal in accordance with your Request, will be credited to your Account, less any fees owed to GCX LTD or including any Rebate owed to you in accordance with clause 17.

13. Selling Metal

13.1.1 Once you have confirmed your identity to us and completed the requisite sell order details, a price, being the current trading price of the applicable Metal or a price chosen, and thereby fixed, by you (the "Quoted Price"), will be provided to You;

13.1.2 If the Quoted Price is acceptable to you, and you wish to proceed, you will confirm your request to sell Metal by clicking Sell ("Request");

13.1.3 Subsequent to making your Request, you are entitled to cancel your Request subject to it not being matched or in the process of being matched to another Request. Between making your Request and receipt of an Order Confirmation from GCX LTD, you are not entitled to amend your Request;

13.1.4 GCX LTD does not control the Quoted Price and does not guarantee that the Quoted Price for your Request will not change before GCX LTD can match the Request with Requests made by other Customers;

13.1.5 GCX LTD will attempt to match your Request with other Customers' Requests;

13.1.6 If you fix the Quoted Price on your Request, the Request will always be fulfilled at the Quoted Price;

13.1.7 If you fix the Quoted Price on your Request and the Request can be fulfilled by another Customer's Request with a better fixed Quoted Price, the difference between the two Quoted Prices will belong to GCX LTD;

13.1.8 If you do not fix the Quoted Price on your Request, we will fulfill the Request at the best available price or prices as determined by the Order Book;

13.1.9 If you do not fix the Quoted Price on your Request and we are unable to match your Request to an existing Request, the Quoted Price will be fixed at the Quoted Price at the time you made the Request;

13.1.10 GCX LTD has no obligation to fulfill your Request within any predetermined or agreed timescales;

13.1.11 The sale of Metal by you through GCX LTD as an agent is subject to GCX LTD being able to match a buyer for your Request and you accept that, GCX LTD may not be able to fulfill your Request within any guaranteed timeframe or at all. If this is the case, your order will rest on the Order Book until a buyer trades against it;

13.1.12 Your Request may be partially fulfilled and any remaining quantity of the Request that cannot be fulfilled will be placed onto the Order Book until the Request can be fulfilled partially or in full;

13.1.13 Any unfulfilled quantities and the associated rfixed Quoted Prices will be visible on the Order Book which is available to all website visitors of GCX LTD.

13.2 One your Request has been fulfilled in part or in full by another Customer's Request the Metal in accordance with your Request, will be debited from your Account, and the National Currency credited less any fees owed to GCX LTD or including any Rebate owed to you in accordance with clause 17.

14. Storage of Your Digital Currency

14.1 It is within our sole discretion whether to provide a storage solution.

14.2 Provided that we offer you a storage solution, your Digital Currency will be securely stored using both online ("Hot Storage") and offline ("Cold Storage") methods. GCX LTD will, in its discretion, manage the quantities of digital currency of all GCX LTD customers held in the Hot and Cold storage facilities.

14.3 Storage of your Digital Currency will be in accordance with our Storage Policy, as modified from time to time.

14.4 GCX LTD has no proprietary interest in Digital Currency in storage, except where such claim arises from fees owing to us.

14.5 Your GCX LTD Account records the amount of Digital Currency you own. You acknowledge and agree that the value of your Digital Currency can rise or fall when measured against Metal and/or National Currency. You agree to assume any exchange rate risk.

15. Storage of your Metal

15.1 Your GCX LTD Account records the amount of Metal you own. You acknowledge and agree that the value of your Metal can rise or fall when measured against National Currency and/or Digital Currency. You agree to assume any exchange rate risk.

15.2 The balance of your Account quantifies your interest in the bars of Metal stored at the Vault; If you own sufficient Metal, you may register a specific Gold bar within your own name and create an allocated sub-account. Otherwise, all Gold you own is a fractional representation of a fully allocated Gold bar stored with GCX's Gold Vault operator. GCX can provide you with visibility of 'how much' of the total Gold bar you own and which Gold bar in particular your fractional reprsentation corresponds to along with its specific serial number. GCX will never operate a fractional reserve based on your Metal or any Metal stored in the vault.

15.3 You hereby authorise us to arrange for the storage, transportation, and insurance of your Metal, as may be necessary in the circumstances. This authority shall be deemed to include an authority to enter into contracts on your behalf as your agent in respect of the storage, transportation or insurance of your Metal but shall not be construed as an obligation to enter into any such contracts on your behalf. Storage of your Metal will be in accordance with our Storage Policy, as modified from time to time.

15.4 GCX LTD has no proprietary interest in Metal in storage, except where such Metal is owned by GCX itself either in whole or a fractional representation thereof or claim arises from fees owing to us and/or the Vault.

16. Withdrawal and delivery of Metal

16.1 You may, by providing GCX LTD with delivery instructions, which instructions must be in the form prescribed from time to time by GCX LTD and the Vault, at any time request GCX LTD to arrange for physical delivery to you from the Vault of any Registered Bars you hold.

16.2 Delivery fees are described in the Fees Schedule on the GCX LTD Website and include fees that may be charged by the Vault and by any other person for acting on the delivery instructions. These fees are your responsibility and GCX LTD shall not be liable for any fees incurred in the delivery or transportation of your Metal. In addition, you shall bear all additional costs associated with delivery, including any cost relating to (re)fabrication of bars if you choose delivery in bars of a smaller size than those Registered Bars available to you through GCX LTD.

16.3 Where you choose for your Registered Bars to be delivered to you from the Vault, you agree to fully indemnify us for any losses or damage which may occur between your Metal being picked up by the shipping agent from the Vault and delivery to you at your selected delivery location. This agreement constitutes your agreement to indemnify us to this effect. For the avoidance of doubt, the Metal remains fully insured by our Vault operator while in storage, during transit and until you safely receive delivery. This insurance is offered by the Vault operator themselves and if there were ever a claim, GCX LTD would take all reasonable steps to best assist your discussions with the Vault Operator and their contracted shipping agent, however GCX LTD would remain indemnified throughout.

16.4 At all times withdrawals of physical metal are subject to minimum withdrawal amounts which at this moment in time are 100g cast 999.9 gold bars.

16.5 Withdrawals can only be in multiples of 100g cast 999.9 gold bars. If a client's balance is less than this, no physical redemption is possible. If a client has a credit balance that after withdrawing 100g or multiples of 100g bars leaves a balance that is not physically redeemable as it is not 100g which is the minimum, this balance can either be sold on the exchange and redeemed as fiat OR an additional quantity of Gold bought on the exchange so as to make up the minimum 100g physical balance and then redeemed OR left on the exchange wallet in custody

Fees and charges

17. Fees

17.1 We will charge fees in respect of certain services provided to you under this Agreement as specified in the Fees Schedule available on the GCX LTD Website, including (without limitation) the following:

17.1.1 Taker fees, in respect of any Digital Currency or Metal purchase instructions, which fees will be deducted from your Account at the time of purchase;

17.1.2 Taker fees, in respect of any Digital Currency or Metal sale instructions, which fees will be deducted from your Account at the time of sale;

17.1.3 Deposit and Withdrawal fees, in respect of any deposit or withdrawal of National Currency from your GCX LTD Account to your Bank Account, which fees will be deducted from your GCX LTD Account at the time of deposit or withdrawal;

17.1.4 Bitcoin Network Fees charged in accordance with the Fee Schedule in respect of any Bitcoin transaction, including but not limited to buying, selling, and transferring;

17.1.5 Storage fees, as and when applicable, including the charges incurred and due by GCX LTD to the Vault in respect of the storage of your Metal pursuant to an agreement between GCX LTD and the Vault, as well as an administration fee, due to GCX LTD in relation to the procurement of such storage, which fees shall be deducted form your Account periodically;

17.1.6 Any other fees displayed on the Fees Schedule, a current version of which is published on the GCX LTD Website.

17.2 You are liable for all fees properly and reasonably incurred in connection with the services or activities we provide to, or engage in, with you, in connection with this Agreement, including (without limitation) any third party fees and charges and any and all other liabilities, costs and expenses incurred by us in connection with the provision of our services under this Agreement (including, without limitation, legal fees on a full indemnity basis and all taxes and other duties arising in connection with any fees, charges, costs or expenses incurred in or incidental to or in contemplation of the enforcement or protection of any of our rights under this Agreement).

17.3 You are liable for any fees or charges that are or may be applied by your bank in respect of payments into your GCX LTD Account or payments from your GCX LTD Account into your Bank Account.

17.4 Any increase of our fees is subject to five working (5) days' notice to you by publication on the GCX LTD Website before taking effect.

17.5 We offer different types of accounts, which may incur different levels of fees. We will state the applicable fees for each type of account in the Fees Schedule, the then current version of which is available on the GCX LTD Website. For further information on fees, please see our Fees Schedule at www.gcx.io/fees.php.

17.6 All amounts (including, without limitation, all fees and charges) payable by you will be due on demand without set-off, counterclaim or deduction, which will be inclusive of sales tax.

17.7 Unless otherwise agreed by us in writing, all payments due from you to us under this Agreement will be made by you in cleared National Currency funds, Digital Currency Payment, or Metal. Where we collect any amounts due to us by Metal, Digital Currency or National Currency payment, the corresponding deduction in your GCX LTD Account will be recorded as a debit transaction.

17.8 We reserve the right to collect any amounts due from you to us under this Agreement by Metal, National Currency or Digital Currency payment. You hereby irrevocably authorise us during this Agreement to deduct from your Account any amounts in respect of fees or charges that you may incur by using our services and all other fees, charges, costs and expenses that we may incur in connection with the services we provide to You.

17.9 You acknowledge and agree that we may, at our sole discretion and without notice to you, appropriate the whole or any part of your GCX LTD Account or sell or convert any such Digital Currency or Metal into National Currency and use the Digital Currency or Metal so appropriated or the proceeds of that sale or conversion to set-off any of your liabilities or obligations to us whether in respect of fees and charges or any other monies due to us under this Agreement. Where you do not have enough National Currency or Digital Currency funds available in your GCX LTD Account to pay Metal storage fees, GCX LTD reserves the right to liquidate your Metal up to the nearest unit in order to pay your storage fees.

17.10 Our fees will be inclusive of sales tax where applicable, unless stated otherwise.

Liability

18. Limitation of Liability

18.1 Nothing in this Agreement excludes or limits either party's liability for death, personal injury, fraud or fraudulent misrepresentation.

18.2 It is your responsibility to regularly monitor activity in your GCX LTD Account. If you believe that any item reported in your Account is incorrect, or that any unauthorised or fraudulent activity has taken place, you must contact us immediately. We will make commercially reasonable efforts to restore your Account to the position it was in prior to the said activity, but you acknowledge and agree that if you notify us more than one (1) business day after the said activity occurred, our ability to restore your Account may be limited. Subject to the paragraphs below, we will not be liable for any loss or damage you may incur or suffer as a result of such error, unauthorized, or fraudulent activity.

18.3 You will not be held responsible for any unauthorised or fraudulent payments or withdrawals arising from any loss or damage caused by fraudulent or wilful acts committed by us.

18.4 We will under no circumstances be liable to you for:

18.4.1 any and all special, general, direct, indirect, incidental or consequential damages, even if we had been advised of the possibility thereof; or

18.4.2 any and all damages resulting from latent defect, loss of, damage to or corruption of data, loss of profits, loss of goodwill or other intangible losses, delays, failures, errors, or omissions or loss of transmitted information, viruses or other contaminating or destructive properties. This includes that GCX LTD will not be responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the Internet, and you acknowledge and agree that the Website and our goods and/or services provided under the Agreement may be subject to limitations, delays, and other problems inherent in the use of such communications facilities; or

18.4.3 any loss or damage caused by a Denial of Service Attack (distributed Denial of Service or otherwise) arising following your use of the Website;

18.4.4 any change in the value of the Metal;

18.4.5 any change in the exchange rate of the Digital Currency; even if we had been advised of the possibility of the above or such losses were in the contemplation of the parties at the date your Account was created.

18.5 We will not be in breach of this Agreement or otherwise liable to you for any loss suffered or incurred as a result of any delay in performance or any non-performance of any obligations under this Agreement (and, where relevant, the time for performance will be extended accordingly) if and to the extent that the delay or non-performance is owing to:

18.5.1 Force Majeure; or

18.5.2 neglect, serious fault or willful misconduct by you, including any failure to keep your Password and Secret Phrase secure and any failure to comply with our Customer Acceptance Policy.

18.6 In the event that a Force Majeure occurs, we will use our reasonable endeavours to mitigate the effect of the Force Majeure and to carry out our obligations under this Agreement in any other way that is reasonably practicable. We will, as soon as reasonably practicable, notify you of the nature and extent of the circumstances giving rise to Force Majeure.

18.7 Subject to clauses 4.2, 18.1, 18.4, and 18.5, the entire financial liability of GCX LTD to you in respect of this Agreement will not exceed 105% of the total amount of National Currency, Digital Currency, or Metal fees paid or payable by you to GCX LTD pursuant to this Agreement in the calendar year that the claim or series of claims arose.

18.8 You acknowledge and agree that these limitations of GCX LTD's liability are fair and reasonable given the nature of GCX LTD's business and the Digital Currency and precious metals markets.

19. Indemnity

19.1 You irrevocably and unconditionally agree to indemnify and hold harmless and keep us and our directors, officers, employees and agents indemnified against any and all losses, claims, damages, costs, or expenses, or any other liability whatsoever (including, without limitation, legal fees on a full indemnity basis and all taxes and other duties payable in connection therewith) which may be suffered:

19.1.1 in connection with any service provided to you under this Agreement;

19.1.2 as a result of your failure to comply with your obligations under this Agreement;

19.1.3 in the enforcement of this Agreement; or

19.1.4 in connection with any instruction given by you, any transaction effected for you or any service provided to you, including any action properly taken by us or by our agents under this Agreement.

19.2 If we need to call upon such indemnity we will:

(a) notify you in writing of any such claim;

(b) provide you with such reasonable assistance required by you, at your cost, regarding such claim; and

(c) make no admission of liability or any other statement in respect of or settle the matter without first obtaining your prior written consent (such consent not to be unreasonably withheld or delayed).

19.3 This clause will continue notwithstanding the termination of this Agreement or closure of your Account.

20. Force majeure

20.1 We won't be held liable for any delays or failure in performance of any part of the Service, from any circumstance, act or event beyond our reasonable control. This includes, but is not limited to, lock-outs, strikes, or other industrial disputes, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fire, earthquakes, nuclear accidents, floods, strikes, volcanic action, unusually severe weather conditions, breakdown, failure, interruption or malfunction of telecommunications or computer services including the internet) or facilities or systems and interruption or failure of utility service, including but not limited to electric power, gas, or water, acts of hackers or third-party internet service providers, volatile market conditions, inability to communicate with brokers or market makers for whatever reason, or late or mistaken delivery or payment by any bank or counterparty or mandatory compliance with any law (including a failure to grant any licence or consent needed or any change in the law or interpretation of the law ("Force Majeure").

21. Risk disclosure

21.1 The terms contained in GCX LTD's Risk Disclosure Notice form part of the Agreement.

Rights and Obligations

22. Intellectual Property Rights

22.1 The Website includes content owned or controlled by GCX LTD and content owned or controlled by third parties and licensed to GCX LTD. You acknowledge and agree that any and all of the intellectual property rights including, but not limited to, registered and unregistered trademarks, registered and unregistered design rights, service marks, trade names, copyright and other rights used or embodied within the GCX LTD Website ("Intellectual Property Rights") are and will remain the our sole property of GCX LTD and its licensors (as appropriate). You acknowledge and agree that, except as expressly stated in the Agreement, you have no ownership rights in and to any of the Intellectual Property Rights.

22.2 All information and material we supply to you, excluding your Account balances and other information specific to your Account, forms part of our confidential and proprietary information except for any such information or material in the public domain through no fault of yours or strictly to the extent that such disclosure is required by law. You may not reproduce, copy or disclose such confidential and proprietary information without our prior written consent.

22.3 We hereby grant you, with effect from the date your Account is first accessed by you, a non-exclusive, revocable, non-transferable, personal licence to connect to and use the software within the Website in object code form for the duration of this Agreement solely for you to buy and sell Metal, pursuant to clauses 11-13, in accordance with the terms of this Agreement.

22.4 You warrant, represent, and undertake that you will not, nor will you attempt to, tamper with, modify, reverse engineer, gain unauthorised access to, republish, distribute, duplicate, create derivative works from, dissemble, decompile, translate or in any way alter any of our software or the GCX LTD Website and you will use the Website solely to buy, sell, transfer, and hold your Digital Currency, National Currency (where offered by GCX LTD), and Metal. You understand and accept that we will close your Account immediately, and may take legal action against you if you breach, or we reasonably suspect that you may have breached, this warranty.

22.5 You will (and acknowledge and agree that you will) use the Intellectual Property Rights on a temporary basis, only for your own personal use if you are an individual or for internal business purposes if you are a commercial organisation.

22.6 If you wish to use any GCX LTD trademarks, logos, service marks, slogans, screen shots, copyrighted designs, publications, quotes, other brand features or other Intellectual Property Rights, please submit your request, including your company name and full details of your intended use, to GCX LTD Customer Care. The foregoing shall not be used without the prior written consent of a duly authorised GCX LTD officer or employee.

23. Actions for dormant accounts

23.1 If you fail to access your account for a period of 3 years, your account will be deemed to be dormant. We will make such reasonable efforts as we in our absolute discretion consider appropriate to locate you.

23.2 If, following such reasonable efforts, we are unable to locate you, we will presume that you are deceased, bankrupt, and/or dissolved (or equivalent) and we will seek to contact such next of kin, successor or alternative contact person or entity as has been notified by you to Us, if any.

23.3 If we are unable to contact you or any next of kin or successor or alternative contact person who has been previously notified to us by you, your Account will be deemed to be abandoned and closed. Any National Currency, Digital Currency, or Metal that you own (as determined by the balance of your Account) will be transferred and held by us for any applicable statutory retention period before being forfeited and transferred to us. We may levy such fee or charge as we may consider reasonable in respect of actions taken to locate you, your next of kin, successor or equivalent.

23.4 We reserve the right to close any Account with a zero balance, which you have not accessed for a period of 6 months or more, without notice.

24. Winding-up or bankruptcy of the Company

24.1 If any resolution is passed or order is made by a court or other competent authority for the dissolution, receivership, winding-up or liquidation of GCX LTD, or any declaration is made (together, a "Liquidation Event"), any liquidator, trustee in bankruptcy, judicial custodian, compulsory manager, receiver, administrative receiver, administrator, or similar officer who is appointed in respect of the affairs of GCX LTD (the "Appointed Person") will, subject always to applicable law, make such reasonable efforts as the Appointed Person may consider appropriate, using such information as the Appointed Person may hold, to locate You.

24.2 If, having made such reasonable efforts, the Appointed Person is unable to locate you or your next of kin or successor, the Appointed Person may after the expiry of (1) year commencing with the date of the Liquidation Event, deem your Account abandoned and your Account will be closed with all and any Digital Currency, National Currency, or Metal comprising your Account being forfeited.

25. Confidentiality and privacy

25.1 We may use and disclose your information only according to our Privacy & Cookies Policy at https://www.gcx.io/privacy.php and these Terms. Our Privacy & Cookies Policy, as updated from time to time, will be treated as part of these Terms.

General provisions

26. Right of setoff

26.1 You will be under an obligation to pay all amounts due under this Agreement in full without any deduction or withholding except as required by law and you will not be entitled to assert any credit, set-off or counterclaim against us in order to justify withholding or disputing payment of any such amount in whole or in part.

26.2 We may, without limiting our other rights or remedies, set off any amount owing to us (or to any of our affiliates) by you against any amount payable by us (or our affiliates) to You.

27. Default interest

27.1 Without us limiting any of our rights or remedies, if you fail to make any payment due to us under this Agreement by the due date for payment, we have the right to charge interest on the overdue amount at the rate of three percent (3%) per annum above the then current Bank of England base rate accruing on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly.

28. Entire agreement

28.1 These Terms, our Privacy & Cookies Policy, and all other documents expressly stated by us to form part of this Agreement, constitute the whole and only agreement between you and us relating to the subject matter of the Agreement, and supersedes all prior agreements, representations, statements, or understandings which are not repeated in this Agreement.

28.2 This Agreement applies to the exclusion of any other terms that you may seek to impose on or incorporate into our dealings, or which are implied by trade, custom, practice, or course of dealing.

29. Variation to this Agreement

29.1 We have the right to add to, alter, vary, supplement or modify all or any parts of the Agreement at any time as we may consider necessary or desirable in order to reflect changes in the law or our internal policies, to meet regulatory requirements or to reflect new industry guidance and codes of practice.

29.2 We may vary or amend the terms or provisions (apart from fees for which 5 days' notice will be provided in accordance with clause 174) of this Agreement by publishing at any time any such variation or amendment on the GCX LTD Website.

29.3 You will be deemed to have agreed to any variation or amendment of the terms or provisions of this Agreement if you continue to use our services after the date of posting such variation or amendment on the GCX LTD Website. If you do not wish to be bound by any variation or amendment notified to you, you may close your Account and terminate this Agreement in accordance with clause 7.

30. Severability

30.1 In the event any provision (or part of any provision) of this Agreement will for any reason be held by a court or any other competent authority to be invalid, illegal or unenforceable, that provision, to the extent required, will be edited or deemed deleted and the remaining provisions or part thereof will remain valid and enforceable.

30.2 The parties agree, in the circumstances referred to in clause 30.1, to attempt to substitute, for any invalid or unenforceable provision, a valid or enforceable provision which achieves to the greatest extent possible the same effect as would have been achieved by the invalid or unenforceable provision.

31. Rights of third parties

31.1 A person who is not a party to this Agreement will not have any rights under or in connection with it.

32. No Agency or partnership

32.1 Except as otherwise expressly provided for in this Agreement, nothing in this Agreement is intended to, or will be deemed to, constitute a partnership or joint venture of any kind between you and us, nor deem either party to be the agent of the other for any purpose. Neither party will have authority to act as agent for, or to bind, the other party in any way, except as expressly stated in this Agreement.

33. Assignment

33.1 We may assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under this Agreement and may subcontract or delegate in any manner any or all of our obligations under this Agreement to any other individual or entity at our discretion.

33.2 You may not assign, transfer, charge, subcontract, or deal in any other manner with any of your rights or obligations under this Agreement.

34. Notices

34.1 Any notice to you will be effective when we send it to your Email Address you gave us or post it on the GCX LTD Website. Any notice to us will be effective when in writing and delivered to us at our registered office or any addresses as we may later post on the GCX LTD Website.

35. No waiver

35.1 A waiver of any right under this Agreement is effective only if it is in writing and will not be deemed to be a waiver of any subsequent breach or default. No failure or delay by you or us in exercising any right or remedy under the Agreement or by law will constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy will preclude or restrict the further exercise of that or any other right or remedy.

35.2 Unless specifically provided otherwise, rights arising under the Agreement are cumulative and do not exclude rights provided by law.

36. Governing law and dispute resolution

36.1 This Agreement is governed by, and construed in accordance with, the laws of England & Wales.

36.2 All disputes between the GCX LTD and the Customer arising out of or relating to this Agreement shall be referred by GCX LTD's Complaints Officer or the Customer to the other for resolution (both acting reasonably and in good faith in attempting to find such resolution).

36.3 If any dispute cannot be resolved pursuant to the provisions of clause 36.2 within ten (10) business days of referral, the parties will attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator will be nominated by CEDR. To initiate the mediation, a party must give notice in writing to the other party to the dispute requesting a mediation. A copy of the request should be sent to CEDR.

36.4 The mediation will start not later than fourteen (14) days after the date of notice being provided. The commencement of a mediation will not prevent the parties commencing or continuing court proceedings.

36.5 Each party will, subject always to clauses 36.2-36.4, be subject to the non-exclusive jurisdiction of the English courts.

GCX LTD LIMITED: REFERRER TERMS AND CONDITIONS

Please read these Referrer Terms and Conditions carefully before applying to become a Referrer, as they set out our and your legal rights and obligations in relation to our Referral Programme.

You should print a copy of these Referrer Terms and Conditions for future reference. We will not file a copy specifically in relation to you, and they may not be accessible on our website in future.

These Referrer Terms and Conditions are available in the English language only.

If you have any questions or complaints about our Referral Programme please contact the GCX LTD Customer Care Team.

1.Definitions and interpretation

1.1 In the Agreement:

"Acceptance Email" means an email sent by the Merchant to the Referrer in accordance with Clause 2.3 confirming that the Referrer has been accepted into the Referral Programme;

"Agreement" means the agreement between the Merchant and the Referrer incorporating these Referrer Terms and Conditions, the Registration Form and the Acceptance Email, and any amendments to it from time to time;

"Effective Date" means the date the Agreement comes into force as specified in Clause 2;

"Force Majeure Event" means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of or problems with the internet or a part of the internet, hacker attacks, denial of service attacks, virus or other malicious software infections or attacks, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);

"Intellectual Property Rights" means all intellectual property rights wherever in the world, whether registered or unregistered, including any application or right of application for such rights (and the "intellectual property rights" referred to above include copyright and related rights, moral rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trademarks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs);

"Link" means a hyperlink (whether in text or in an image or otherwise) from the Referrer's Website to the Merchant Website enabling the Merchant to track visitors from the Referrer's Website to the Merchant Website using its referral tracking system;

"Merchant" means GCX LTD Limited, a company incorporated in England and Wales (registration number 08844328);

"Merchant Website" means the website accessible via the following URL: www.gcx.io, plus any other websites notified by the Merchant to the Referrer from time to time;

"Payments" means payments of such amounts as are specified by the Merchant from time to time on the Merchant Website in respect of the relevant type of Payment Trigger;

"Payment Trigger" means:

(a) a purchase of the Merchant's goods or services on the Merchant Website made by a user who visited the Merchant Website by means of a Link containing a Referral Code and who made such purchase within 30 days of the date of that visit, providing that such user did not at any time between the visit and the purchase provide the Merchant with a Referral Code associated with another Referrer within the Referral Programme, either by visiting the Merchant Website by means of a hyperlink associated with such other Referrer or by submitting the other Referrer's code to the Merchant at the time of the purchase.

"Prohibited Materials" means content, works or other materials that constitute, or that the Merchant reasonably determines to constitute:

(a) material that breaches any applicable laws, regulations or legally binding codes;

(b) material that infringes any third party intellectual property rights or other rights;

(c) indecent, obscene, pornographic or lewd material;

(d) material that is offensive or abusive, or is likely to cause annoyance, inconvenience or anxiety to another internet user;

(e) computer viruses, spyware, trojan horses or other malicious or harmful routines, programs or software; and/or

(f) spam or unsolicited bulk email or unsolicited commercial email.

"Referrer" means the person (natural or legal) specified as the applicant for our Referral Programme linked to the GCX LTD account from which the application is submitted;

"Referral Code" means a string of characters that can be attached to the end of a URL and used for tracking purposes. When a visitor comes to the GCX LTD site with a referral code, the code is used to track any transaction that visitor makes back to the Referrer that referred the visitor to GCX LTD;

"Referral Programme" means the Merchant's referral programme detailed in the Agreement;

"Referrer's Website" means the website or websites owned and operated by the Referrer and specified by the Referrer on the Registration Form;

"Registration Form"means the HTML form on the Merchant Website enabling users to apply to become Referrers;

"Term" means the term of the Agreement; and

"Verified Payment Trigger" means a Payment Trigger that has been verified by the Merchant using its referral tracking system (for the avoidance of doubt, this excludes both Payment Triggers that have not been verified and events that are not Payment Triggers but are falsely verified as such).

1.2 In the Agreement, a reference to a statute or statutory provision includes a reference to:

(a) that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and

(b) any subordinate legislation made under that statute or statutory provision.

1.3 The Clause headings do not affect the interpretation of the Agreement.

1.4 The ejusdem generis rule is not intended to be used in the interpretation of the Agreement.

2. The Agreement

2.1 In order to apply to become a Referrer, the applicant must have an active verified GCX LTD account, complete and submit the Registration Form.

2.2 If the applicant makes any input errors during the registration process, these may be identified and corrected by the applicant before the Registration Form is submitted by resubmitting the application.

2.3 The Agreement will come into force if and when the Merchant sends to the Referrer the Acceptance Email, following the submission of a completed Registration Form by the Referrer.

2.4 The Agreement will continue in force indefinitely, unless and until terminated in accordance with Clause 11.

3. Referral Programme

3.1 The Referrer following the Effective Date may include Links to the Merchant website on the Referrer's Website.

3.2 The Referrer will be granted access to download banners and logos for promotion.

4. Referrer obligations

4.1 The Referrer will provide the Merchant with:

(a) such co-operation as is required by the Merchant (acting reasonably) in connection with the Referral Programme; and

(b) all information and documents required by the Merchant (acting reasonably) in connection with the Referral Programme.

4.2 The Referrer must not:

(a) include any Prohibited Materials on the Referrer's Website, or include any hyperlink to any Prohibited Materials on the Referrer's Website;

(b) market the Referrer's Website using spam or unsolicited emails or other unsolicited communications, or using any form of spyware, parasiteware, adware or similar software, or using any other antisocial or deceptive methods; and

(c) increase or seek to increase the number of Payment Trigger events using any fraudulent or deceptive method.

4.3 The Referrer will not take any action in connection with the Referral Programme which might reasonably be expected to lead to the possibility of damage to the reputation and goodwill of the Merchant and/or the Merchant Website.

5. Intellectual Property Rights

5.1 The Merchant grants to the Referrer during the Term a worldwide, non-exclusive, royalty-free licence to reproduce the Links electronically and to publish the Links on the Referrer's Website.

5.2 The Merchant does not warrant that the use of the Links by the Referrer will not infringe any third party Intellectual Property Rights or give rise to any other liability on the Referrer.

6. Payments

6.1 In respect of each Verified Payment Trigger, the Merchant will make a Payment to the Referrer, subject always to the other terms of the Agreement.

6.2 The Merchant will account to the Referrer for all Payments due in respect of a calendar month before the end of the following calendar month.

6.3 If the Merchant is required by law to deduct withholding tax or any other taxes or duties from any Payments, then the Merchant will deduct such amounts from the Payments before paying them to the Referrer.

6.4 Payments to the Referrer will be made in Bitcoins to the Referrer's GCX LTD Account.

6.5 No Payments will be due in respect of:

(a) any amount received by the Merchant by means of any fraudulent or unlawful means; or

(b) any purchases on the Merchant Website which are subsequently cancelled, refunded, reversed, or charged-back,

and the Merchant will be entitled to require repayment of Payments made as a result of such visits, actions and purchases.

6.6 Both before and after termination, the Merchant will be entitled to set off any amount owed to the Referrer against any amount the Referrer owes to the Merchant whether under the Agreement or otherwise, and against any loss or damage suffered by the Merchant whether in relation to the Agreement or otherwise arising out of the Referrer's acts or omissions.

7. Warranties

7.1 Each party warrants to the other party:

(a) that it has the legal right and authority to enter into and perform its obligations under the Agreement; and

(b) that it will perform its obligations under the Agreement with reasonable care and skill.

7.2 All of the parties' liabilities and obligations in respect of the subject matter of the Agreement are expressly set out in the terms of the Agreement. To the maximum extent permitted by applicable law and subject to Clause 9, no other terms concerning the subject matter of the Agreement will be implied into the Agreement or any related contract.

8. Indemnity

The Referrer agrees to indemnify and hold harmless the Merchant, its subsidiaries and referrers, and their directors, officers, employees, agents, shareholders, partners, members, and other owners, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable legal fees) (and or all of the foregoing hereinafter referred to as "Losses") insofar as such Losses (or actions in respect thereof) arise out of or are based on (i) any claim that the Merchant's use of the referral trademark infringes or any trademark, trade name, service mark, copyright, license, intellectual property, or other proprietary right of any third party, (ii) any misrepresentation of a representation or warranty or breach of a covenant and agreement made by the Referrer herein, or (iii) any claim related to the Referrer's website, including, without limitation, content not attributable to the Merchant .

9. Limitations and exclusions of liability

We will not be liable to you with respect to any subject matter of this Agreement under any contract, negligence, tort, or law, for any indirect, incidental, consequential, special or exemplary damages (including, without limitation, loss of revenue or goodwill or anticipated profits or lost business), even if we have been advised of the possibility of such damages. Further, notwithstanding anything to the contrary contained in this Agreement, in no event shall the Merchant's cumulative liability to you arising out of or related to this Agreement, whether based in contract, negligence, strict liability, tort or other law, exceed the total commission fees paid to the Referrer under this Agreement.

10. Force Majeure Events

10.1 Where a Force Majeure Event gives rise to a failure or delay in either party performing its obligations under this Agreement, those obligations will be suspended for the duration of the Force Majeure Event.

10.2 A party who becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in performing its obligations under this Agreement, will promptly notify the other.

10.3 The affected party will take reasonable steps to mitigate the effects of the Force Majeure Event.

11. Termination

11.1 Either party may terminate the Agreement immediately at any time by giving written notice to the other party.

11.2 The Merchant may terminate the Agreement immediately by cancelling the Referrer's account on the Merchant Website or by giving written notice to the Referrer if the Referrer:

(a) commits any material breach of any term of the Agreement;

(b) becomes insolvent or bankrupt or enters into any insolvency or bankruptcy process or procedure; or

(c) (where the Referrer is an individual) the Referrer dies or as a result of illness or incapacity becomes incapable of managing his or her own affairs.

12. Effects of termination

12.1 Upon termination all the provisions of the Agreement will cease to have effect, save that the following provisions of the Agreement will survive and continue to have effect (in accordance with their terms or otherwise indefinitely): Clauses 1, 8, 9, 12 and 15.3.

12.2 If the Agreement is terminated by the Merchant under Clause 11.2 or in the circumstances described in Clause 11.2, the Merchant will not have any obligation to make any further Payments to the Referrer.

12.3 Subject to Clause 12.2:

(a) the Merchant will pay to the Referrer all Payments arising from Verified Payment Triggers activated on or before the date of effective termination of the Agreement in accordance with the terms of the Agreement; and

(b) termination of the Agreement will not affect either party's accrued rights as at the date of termination.

13. Disclaimer

13.1 The Merchant makes no express or implied representations or warranties regarding the Merchant's service and Website or the products or services provided therein, any implied warranties of the Merchant's ability, fitness for a particular purpose, and non-infringement are expressly disclaimed and excluded.

13.2 We make no representation that the operation of our Website or HTML links will be uninterrupted or error free, and we will not be liable for the consequences of any interruptions, errors, or failures.

14. Confidentiality

All confidential information, including, but not limited to, any business, technical, financial, and customer information, disclosed by one party to the other during negotiation or the effective terms of this Agreement which is marked "Confidential", will remain the sole property of the disclosing party, and each party will keep in confidence and not use or disclose such proprietary information of the other party without express written permission of the disclosing party.

15. General

15.1 Any notice given under the Agreement must be in writing (whether or not described as "written notice" in the Agreement) and must be delivered personally, sent by recorded signed-for post, or sent email, for the attention of the relevant person, and to the relevant address, email address specified on the Registration Form (in the case of the Referrer) or the Merchant Website (in the case of the Merchant) (or as notified by one party to the other in accordance with this Clause).

15.2 A notice will be deemed to have been received at the relevant time set out below:

(a) where the notice is delivered personally, at the time of delivery;

(b) where the notice sent by recorded signed-for post, 48 hours after posting; and

(c) where the notice sent by email, at the time of the transmission (providing the sending party retains written evidence of the transmission).

15.3 No breach of any provision of the Agreement will be waived except with the express written consent of the party not in breach.

15.4 If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).

15.5 Nothing in the Agreement will constitute a partnership, agency relationship or contract of employment between the parties. The Referrer will not make any statement on the Referrer's Website or otherwise which expressly or impliedly suggest that there is any such relationship between the parties.

15.6 The Agreement may be varied by the Merchant posting a new version of the Agreement on the Merchant Website. The Referrer's continued participation in the Referral Programme after receipt of such a notice will constitute the Referrer's acceptance of the varied Agreement.

15.7 The Referrer hereby agrees that the Merchant may freely assign any or all of its rights and obligations under the Agreement to any successor to all or substantial part of the business of the Merchant from time to time. The Referrer may not without the prior written consent of the Merchant assign, transfer, charge, license or otherwise dispose of or deal in the Agreement or any of its rights or obligations under the Agreement.

15.8 Save as provided for in Clause 8, the Agreement is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to the Agreement are not subject to the consent of any third party.

15.9 The Agreement constitutes the entire agreement and understanding of the parties in relation to the subject matter of the Agreement, and supersedes all previous agreements, arrangements and understandings between the parties relating to the subject matter of the Agreement. Subject to Clause 9, each party acknowledges that no representations or promises not expressly contained in the Agreement have been made by or on behalf of the other party.

15.10 The Agreement will be governed by and construed in accordance with the laws of England and Wales.

GCX LTD LIMITED: CUSTOMER ACCEPTANCE POLICY (CAP)

1. Accepted countries list

We currently only accept customers who are resident in the following countries:

  • Aland Islands

  • Andorra

  • Argentina

  • Australia

  • Austria

  • Bahrain

  • Barbados

  • Belarus

  • Belgium

  • Bermuda

  • Bhutan

  • Bosnia Hercegovina

  • Botswana

  • Brazil

  • Brunei Darussalam

  • Bulgaria

  • Canada

  • Cape Verde

  • Cayman Iss.

  • Chile

  • China

  • Cook Iss.

  • Costa Rica

  • Croatia

  • Cyprus (Southern)

  • Czech Republic

  • Denmark

  • Dominica

  • Egypt

  • El Salvador

  • Estonia

  • Faroe Iss.

  • Fiji

  • Finland

  • France

  • French Guiana

  • Georgia

  • Germany

  • Ghana

  • Gibraltar

  • Greece

  • Guadeloupe

  • Guernsey

  • Hong Kong

  • Hungary

  • Iceland

  • India

  • Ireland

  • Isle of Man

  • Israel

  • Italy

  • Japan

  • Jersey

  • Jordan

  • Korea, South

  • Kuwait

  • Latvia

  • Liechtenstein

  • Lithuania

  • Luxembourg

  • Macau

  • Macedonia

  • Malaysia

  • Malta

  • Martinique

  • Mauritius

  • Mayotte

  • Mexico

  • Monaco

  • Montenegro

  • Morocco

  • Namibia

  • Netherlands

  • New Caledonia

  • New Zealand

  • Norway

  • Oman

  • Panama

  • Peru

  • Poland

  • Portugal

  • Puerto Rico

  • Qatar

  • Reunion

  • Romania

  • Saint Barthelemy

  • Saint Lucia

  • Saint Martin (French part)

  • Saint Pierre & Miquelon

  • Saint Vincent & Grenadines

  • Samoa

  • Saudi Arabia

  • Serbia

  • Seychelles

  • Singapore

  • Slovakia

  • Slovenia

  • South Africa

  • Spain

  • Suriname

  • Sweden

  • Switzerland

  • Taiwan

  • Thailand

  • Trinidad & Tobago

  • Tunisia

  • Turkey

  • United Arab Emirates

  • United Kingdom

  • United States of America

  • Uruguay

  • Vatican City

  • Virgin Iss. (British)

  • Virgin Iss. (U.S.)

You must also be a National of a non-sanctioned country.

2. Residents of other countries

If you are resident in any country not listed in the section above, we regret that we are currently unable to offer you an account. Please check back from time to time as we are always working to improve and further develop our platform and services.

3. GCX LTD Account types

The following two account types are offered by GCX LTD:


Unverified Verified
Receive Metal Yes Yes
Send Metal No Yes
Documents required None Scanned valid photo ID & Bank Statement & Proof of Address

4. Verifying and upgrading your account

In order to sign up for an Unverified Account, you must provide to us certain basic personal information.

In order to upgrade to a Verified Account, you must provide to us, in addition to the basic information we have already asked you for on sign-up, a scanned photo ID and a proof of address less than three months old (this could be a utility bill, bank statement, or similar).

Photo IDs accepted by GCX LTD include:

  • - Your current passport

  • - Your current photocard driving license

  • - Your national identity card

5. Legal disclaimer

Our Customer Acceptance Policy is always subject to our Terms of Use.

GCX LTD LIMITED: STORAGE POLICY

1. GCX LTD stores digital currency in both online ("hot storage") and offline ("cold storage") methods. The ratio between digital currency in hot and cold storage will vary at any point in time, and GCX LTD will, in its discretion, manage the quantities of digital currency of all GCX LTD customers in both the hot and cold storage facilities as it sees fit.

Cold Storage

2. GCX LTD stores digital currency and encrypted backups in secure locations around the European Union and Switzerland.

Hot Storage

3. All data centres are comply with ISO 27001 standard controls, which is an internationally recognized standard providing a framework for managing a business' security responsibilities.

4. All data is encrypted for storage, using multiple encryption algorithms.

Online Security

5. Third party penetration tests are run frequently to actively attempt to "exploit" vulnerabilities and exposures in our infrastructure, applications, people, and processes.

6. All sensitive data between a customer's computer and GCX LTD runs over an encrypted connecyion - SSL also known as HTTPS. This is enabled by our encryption certificate which issued to us by Comodo Corporation. Our certificate is the highest level of security they offer (EV SSL)

7. Automated (dynamic) website vulnerability assessments and malware scans are run daily to ensure the website is secure.

8. Static source code analysis for vulnerabilities is run on every release to ensure that the source code is materially free of defects

9. The www.gcx.io architecture is a 3 tiered architecture meaning that frontend components do not communicate directly with hot wallet storage servers

10. It is in GCX LTD's sole discretion whether to provide a storage solution to its customers.

GCX LTD LIMITED: RISK DISCLOSURE NOTICE

Digital currencies and Metal investment may not be suitable for all members of the public and all types of investor.

Various risks are associated with investing and trading in Metal and digital currencies. This notice does not explain the risks or how such risks relate to your personal circumstances, so, if you are in any doubt, you should seek professional advice.

It is important that you fully understand the risks involved before making the decision to invest or trade in digital currency or Metal. It is important that you remain aware of the risks involved, that you have adequate financial resources to bear such risks, and that you monitor your positions carefully.

1. Price and market risks

Before purchasing digital currency or Metal, you must ensure that the nature, complexity and risks inherent in the trading of digital currency or Metal are suitable for your objectives in light of your circumstances and financial position. You should not purchase digital currency or Metal unless you understand the extent of your exposure to potential loss.

You should consult your own legal, tax, accountancy, regulatory, investment or other professional advisers to assist you in determining whether digital currency or Metal is a suitable investment for you or to clarify any queries about the investment into digital currencies or Metal or any of the terms of the Customer Agreement with GCX LTD.

Digital currency exchange rates have exhibited strong volatility to date, Metal less so but even then remains a volatile asset. Many factors outside of the control of GCX LTD will effect the market price of digital currencies and Metal including, but not limited to, national and international economic, financial, regulatory, political, terrorist, military, and other events, adverse or positive news events and publicity, and generally extreme, uncertain, and volatile market conditions.

Extreme changes in price may occur at any time, resulting in a potential loss of value of your entire investment, complete or partial loss of purchasing power, and difficulty or a complete inability to sell or exchange your digital currency or Metal.

You may lose your entire investment or part of it, as the case may be, together with any transaction fees incurred.

GCX LTD shall be under no obligation to purchase or to broker the purchase back from you of your digital currency or Metal in circumstances where there is no viable market for the purchase of digital currency or Metal always subject to the terms of the GCX LTD Customer Agreement.

2. Quoted price fluctuations

The quoted price of the digital currency or Metal at the time of your order is determined both by GCX LTD through analysing the digital currency space and Metal at the time of the order and using a blended rate from recognised exchanges to reflect the broader market AND by other exchange participants who use their expert judgement of what the intrinsic value of their investment is worth by setting their respective bids and offers. GCX LTD competes with other market participants to offer the lowest buy price and the highest sell price and sometimes GCX LTD itself may be your counterparty, other times, another exchange participant might be your counterparty.

GCX LTD does not control the quoted price and does not guarantee that the quoted price will not change before the Metal or digital currency can be sourced for you. You are, and agree to be, subject to and bound by any price movement.

3. Communication

The GCX LTD trading platform is an electronic online service. As such, you will be exposed to the associated risks, including, but not limited to, software and hardware failure, latent defect, loss of data, delays, failure, errors, omissions, or losses of transmitted information or instructions, power outages, internet failure, hackers, denial of service attacks, viruses, or other contaminating or destructive properties.

GCX LTD bears no responsibility for any loss that arises in relation to the above.

4. Amendments to Terms

GCX LTD reserves its right to amend its Terms, internal policies and procedures, and Customer Agreement, in its sole discretion without notice to you, so as to adhere to various regulations and laws, and amendments to the same, in force and applicable to GCX LTD and its business, from time to time, except as otherwise stated in our Customer Agreement.

5. No advice

GCX LTD does not give, and has not given, you as a prospective purchaser of Metal or digital currency (either directly or indirectly) any assurance or guarantee as to the merits, performance, or suitability of Metal or digital currency as an investment, and you should be aware that GCX LTD is acting as a broker and not as an adviser or fiduciary.

GCX LTD does not provide investment advice relating to investments or possible transactions. Any data, prices, news, opinions, research, analyses, podcasts, videos, articles, or any other information on this website is provided solely as general market commentary and does not, under any circumstances, constitute investment or other advice.

GCX LTD will not accept liability for any loss or damage, including, without limitation, any loss of profit or investment which may arise directly or indirectly from your use of or reliance on such information.

GCX LTD LIMITED: DISCLAIMER

PLEASE READ THIS DISCLAIMER CAREFULLY. YOUR USE OF THIS WEBSITE OR ANY INFORMATION OR MATERIAL CONTAINED ON THIS WEBSITE IS SUBJECT AT ALL TIMES TO THIS DISCLAIMER. IF YOU DO NOT WISH TO BE BOUND BY THIS DISCLAIMER, DO NOT ACCESS THIS WEBSITE.

Copyright © GCX LTD 2015

ALL RIGHTS RESERVED

1. No Warranty

GCX LTD Limited (a limited liability company incorporated in England & Wales with company number 08844328) ("GCX LTD") does not warrant the accuracy, adequacy, or completeness of the Information provided on this website and expressly disclaims liability for any errors or omissions that may be contained in the Information.

2. Limitation of Liability

Hyperlinks and references to other internet resources are provided and used at the risk of the party accessing this website and your attention is drawn to the fact that the content, accuracy, opinions expressed, together with other links provided by these resources, are not investigated, verified, monitored, or endorsed by GCX LTD in any manner whatsoever. It is recorded that, and you acknowledge and agree that, GCX LTD is not a bank or payments services provider and is not in any way subject to banking or payments services regulations.

3. Use of GCX LTD Website

All use of this website or dealings with GCX LTD are governed by the Terms of Use and the other parts of the Agreement set out therein.

4. Submissions

All information submitted to GCX LTD via this website by visitors shall be deemed to be, and shall remain the property of, GCX LTD and to the extent that such information vests in you by operation of law, you hereby assign such rights to GCX LTD. You acknowledge and agree that GCX LTD shall be free to use, for any purpose, any ideas, concepts, know-how or techniques that a visitor to this website provides GCX LTD. GCX LTD shall not be subject to any obligations of confidentiality regarding submitted information except as otherwise provided in the Terms of Use or in the Privacy Policy.

5. Use of Information and Materials

The information and materials contained on this website, including all terms, conditions, and descriptions are subject to change.

6. Exchanges, Card Providers, Money Service Businesses, and Casinos

A GCX LTD Account may not be used to operate a money services business or online casino. Any violation of this provision will result in the immediate closing of a customer's Account.

GCX LTD LIMITED: COMPLAINTS INFORMATION

As our customer, you have the right to make a complaint to us if you believe that you have suffered material distress or inconvenience as a result of actions taken by our employees during the course of their employment.

In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service, in the first instance, you should contact our GCX LTD Customer Care Team, as most complaints can be dealt with at this level. So as to help us resolve your complaint quickly, please set out the complaint clearly in writing.

If our GCX LTD Customer Care Team is unable to resolve the matter, your complaint will be immediately referred to the Compliance Officer. An acknowledgement of receipt of the complaint will be sent to you within five working days of receipt enclosing a copy of our Complaints Handling Procedures.

A full written response will be provided to you within eight weeks of our receipt of your complaint.

Please contact us by emailing or phoning us.